ticketterms28082026
GENERAL TERMS AND CONDITIONS for the events put on sale from 28.08.2026
Chapter I Event Organiser's and Participant's obligations
1. General Provisions
1.1. These General Terms and Conditions ("GTCs") comprise general terms of participation in an event organized by Live Nation Sp. z o.o. ("Organiser") and constitute a part of the agreement between the Organiser and the Participant.
1.2. The Organiser of the Event is Live Nation Sp. z o.o. with its registered office in Warsaw, ul. Wyględowska 10/23, 02-654 Warsaw, registered in the National Court Register under KRS number 0000216013, maintained by the District Court for the Capital City of Warsaw in Warsaw, 13th Commercial Division of the National Court Register.
1.3. The Organiser may be contacted at: office address: ul. Wyględowska 10/23, 02-654 Warsaw, e-mail: info@livenation.pl, or through the authorised ticketing platforms from which the Participant bought the ticket:
Ticketmaster.pl: https://help.ticketmaster.pl/hc/pl/requests/new?ticket_form_id=360000819594
Tel.: +48 22 395 87 00
Postal address:
Ticketmaster Poland Sp. z o.o.
ul. Bukowińska 22B
02-703 Warsaw
eBilet.pl: https://www.ebilet.pl/kontakt
Tel.: +48 22 122 80 99
Postal address:
eBilet Polska Sp. z o.o.
ul. Żelazna 51/53
00-841 Warsaw
TicketClub.pl: kontakt@ticketclub.pl
Tel.: +48 22 825 6031
Postal address:
Ticket Group Sp. z o.o.
10 Batorego Street
02-591 Warsaw.
2. Scope of Organiser's obligations, cancellation and rescheduling of event
2.1. The Organizer ensures the proper conduct of the Event and its compliance with the law. The Organiser is obliged to ensure that the Participant has a valid ticket allowing entry and participation in the event specified on the ticket. The Organiser is also obliged to provide organizational backup for the event and to ensure that the event is undisturbed, secure and compliant with the law.
2.2. The Organiser is authorised to cancel the event without previous notice for important reasons that preclude the possibility to organise the event in the agreed terms, that are out of the Organiser's responsibility. In such case the Participant shall have the rights provided by the relevant provisions of law.
2.3. The Organiser has the right to reschedule the date, place and change the program of event for important reasons, i.e. national mourning, unfavourable weather conditions that make it impossible to run the event, illness, indisposition or another objective reason concerning the artist that is out of the responsibility of the Organiser and that makes it impossible for the artist to perform and cases where rescheduling is necessary to ensure security, health or life of people or property or necessary to ensure undisturbed and comfortable participation in the show. In the event of rescheduled show, the Ticket Purchaser is entitled to return their ticket no later than 24 hours prior to the new show date.
2.4. The authorised seller (ticketing platform) will inform the Ticket Purchaser about the cancellation of the Event or reschedule of the Event in manner stated in their terms and conditions
2.5. If an event is cancelled, the Ticket Purchaser has the right to receive refund. The Ticket Purchaser should contact first the seller (i.e. ticketing platform from which the ticket was purchased). The seller is responsible for the refund and will refund the ticket price and any obligatory fees connected with the purchase of the ticket without undue delay. If the Ticket Purchaser cannot contact the seller or cannot obtain refund from the seller, the Organiser will assist the Ticket Purchaser in obtaining the refund. The Organiser doesn’t take responsibility for tickets purchased from unauthorised ticket sellers, i.e. ticket sellers other than those stated in point 1.3.
3. Security of event
3.1. Participation in the Event is conditional upon the Participant undergoing ticket verification and security checks carried out by the Organiser, venue staff, security staff, information staff or other persons authorised by the Organiser. For objective security reasons and in order to verify compliance with these GTCs security staff or venue staff may check Participants’ overgarment or items brought to the Event Site, in proportional manner and to the extent permitted by law.
3.2. Participants are required to comply with orders and instructions issued by the Organiser, venue staff and security staff. A Participant may refuse to follow an order if it is unlawful or contrary to good manners.
3.3. Only where justified by objective security reasons, the Organiser can:
(a) refuse a Participant entry to the event; in particular when a Participant is armed, is under the influence of alcohol or other intoxicating substances, wears metal-ended shoes or brings any other dangerous objects.
(b) request that the Participant leave the event and take adequate steps to ensure that the request is obeyed. This applies where the Participant disturbs public order, behaves aggressively or infringes the GTCs. Dangerous behaviour such as, but not limited to, mosh pit, crowd surfing, pogo dancing, wall of death is prohibited.
(c) change Participant’s sitting/standing place to another one. The Ticket Purchaser shall be reimbursed the ticket cost difference. The Participant shall also have the right to give up participation in the event in return of the ticket amount. To obtain the refund the Ticket Purchaser should contact their point of purchase. Refund will be handled without undue delay, using the same payment method used for the purchase, unless the Ticket Purchaser expressly agrees to a different method of refund.
3.4. It is forbidden to bring and/or use cameras, camcorders, tablets, laptops, selfie sticks or any other audio-video recording devices and accessories to those devices to the event.
3.5. It is forbidden to bring into the Event Site suitcases, backpacks, bags, purses, belt bags, pouches or other containers or accessories used or suitable for carrying items if they exceed 21 cm × 15 cm × 6 cm, unless the Organiser specifies a larger permitted size for a particular Event, subject to safety checks. Each participant may bring no more than one (1) such container or accessory. At the entrance to the Event Site, sizers corresponding to the dimensions specified above are available. Persons carrying suitcases, backpacks, bags, purses, belt bags, pouches, or other containers or accessories used or suitable for carrying items that do not fit within the sizer will not be admitted to the venue. The participant is responsible for ensuring that their luggage complies with the size limits specified above.
Safety checks may result in entering the event area slower than for Participants who don’t bring any item suitable for carrying objects with them.
Irrespective of the above, participants may bring, subject to safety checks:
a) small personal items, such as a phone, keys, identity documents, payment cards, hygiene products and permitted medicines,
b) open-top soft plastic or paper cups with a capacity of up to 1 (one) litre, empty or filled with water only.
To avoid doubt, such items do not count for the limit of containers or accessories. In any event it is forbidden to bring items listed in point 3.6 of GTCs.
3.6 Prohibited Items
a). Weapons, including but not limited to: firearms, knives, combat weapons (e.g. air and gas operated, swords, nunchakus, kamas, sai), explosives, heavy chains (excluding wallet chains and purse straps less than three (3) cm in diameter and sixty (60) cm in length), brass knuckles (excluding carabiners), clubs/bats/sticks, pepper spray, aerosol sprays, nitrous oxide, ammunition and training simunition rounds, explosives and explosive components, fireworks, CBR (chemical-biological-radiological) substances, projectiles of any kind and any replica of same items that could be mistakenly identified as weapons under this policy, or any weapon as defined in local law.
b). Illegal drugs and substances other than legally prescribed medicines;
c). Alcohol, cans and bottles (to be aligned with sustainability charter)
d). Food (unless required for documented medical reasons);
e). Drinks that do not meet the requirements set out in point 3.5(b);
f). Laser pens or pointers
g). Fireworks, fire-starters, and open flames
h). Audio recording equipment, noise-making devices
i). Skateboards and rollerblades, hover-boards, scooters, bicycles, and other personal motorized and non-motorized vehicles
j). Non-service animals/animals not used by those with a disability.
k). Unauthorized solicitation or marketing materials (e.g., handbills, flyers, stickers)
l). Flags and banners that are bigger than A4 size, as well as any flags and banners (regardless of their size) containing content that violates the limits of free speech (e.g., hate speech).
m). Any item deemed to be dangerous
n). All unapproved unmanned aerial systems (UAS) or drones unless expressly authorized in accordance with LNE’s Unmanned Aircraft Systems Policy.
o). Umbrellas of any type.
p). Power banks larger than A6 size (10.5 cm × 14.8 cm) and thicker than 2 cm.
(r). Masks or any other objects used to cover the face that prevent or significantly hinder the recognition of a person.
4. Miscellaneous
4.1. Participant may be exposed to intense visual and acoustic effects, including sustained exposure to sound levels that may cause hearing damage. The Organiser strongly suggest using earplugs.
4.1a. Certain Events are held at outdoor venues, including but not limited to stadiums, open-air arenas and festival grounds and as a result participants may be exposed to prevailing weather conditions, including but not limited to rain, wind, heat, cold, humidity and direct sunlight. Participants are advised to verify the venue type and consult weather forecasts prior to the Event and to dress and prepare accordingly.
4.1b. If you experience visibility issues from your purchased seat during the Event (other than visibility limitations indicated at the time of ticket purchase), we recommend that you report them immediately to one of the customer service points, whose locations will be listed in the information leaflet sent to Ticket Purchasers before the Event. Reporting the issue immediately during the Event allows the Organiser to address it promptly, including, where possible, relocating you to a different seat.
4.2. Official programs and gadgets can only be purchased at the event.
4.3 Every show participant, disregard of age, needs to have a valid ticket.
4.4 As a general rule, persons under the age of 6 may not participate in Events organised by Live Nation sp. z o.o. and will not be allowed to enter the Event Site even under the supervision of an adult. Legal guardians are responsible for minors participating in the Event. Where a given Event has different age restrictions for Participants, the Ticket Purchaser will be informed of such conditions via the authorised ticketing platform prior to purchasing tickets for that Event.
4.5 A valid ticket entitles the Participant to the single entry to the Event, subject to the grounds for refusal of entry or removal from the Event Site set out in these GTCs and applicable law. If one Ticket Purchaser holds tickets for several Participants, all Participants covered by those tickets should appear at the entrance at the same time.
4.6 The ticket cannot be used for any advertising or promotion (including contests and lotteries) or for any other trading purposes. Purchase of tickets to sporting, entertainment or sports events for the purpose of resale at a profit or their sale at a profit is illegal and constitutes an offense.
4.7 Resale or attempted resale of a ticket above the price printed on the ticket, or use of a ticket for unauthorised advertising, promotion, contests, lotteries or other commercial purposes, will result in cancellation of the ticket. The Organiser and/or the authorised ticketing platform will inform the Ticket Purchaser of the reason for cancellation. Any refund of a cancelled ticket will be handled without undue delay, using the same payment method used for the purchase, unless the Ticket Purchaser expressly agrees to a different method of refund.
4.8 The ticket is only valid with a control coupon and entitles the Participant to the single entry to the Event. Participant cannot re-enter the Event Site. The mobile ticket is only valid when displayed in the authorised ticket seller’s app/account. The mobile ticket is not available as a PDF, JPEG or on paper. Screenshots will not be valid.
4.9 The time indicated on the ticket is the door opening time for the Event. The Event schedule will be published by the Organiser on social media and sent by e-mail to the Ticket Purchaser no later than 24 hours before the Event date.
4.10 The purchase of tickets is subject to quantitative restrictions and varies for each Event. The number of tickets that can be purchased is displayed on the authorised ticketing platform event page and is subject to verification for each transaction. If the buyer (using same user account or same credit/debit card) exceeds the set limit of purchased tickets, the Organiser or the authorised ticketing platform shall inform the Ticket Purchaser of the cancellation of the excess tickets. Refunds for cancelled tickets shall be made without undue delay, using the same payment method used for the purchase, unless the Ticket Purchaser expressly agrees to a different method of refund.
4.11. Because the ticket relates to an entertainment or cultural Event taking place on a specified date or during a specified period, the statutory right to withdraw from a distance contract does not apply. This does not affect rights arising from cancellation, rescheduling, relocation, material change or non-performance by the Organiser.
4.12. Complaints related to the Organiser’s activity may be submitted by e-mail to info@livenation.pl or in writing to Live Nation sp. z o.o., ul. Wyględowska 10/23, 02-654 Warsaw . It is recommended that the complaint identifies the Event, the ticket or order number where available, and the circumstances of the complaint. The Organiser will respond to a consumer complaint within 14 days of receipt.
4.13. Consumers may pursue out-of-court complaint and redress procedures. In particular, they may seek assistance from consumer organizations and municipal or district consumer ombudsmen. Detailed information on the possibility for participants who are consumers to utilize out-of-court complaint and redress procedures, as well as the rules for accessing these procedures, is available on the website of the Office of Competition and Consumer Protection: www.uokik.gov.pl
4.14. In the case of mass events, all other matters not regulated herein shall be subject to, inter alia, the provisions of the Act of 20 March 2009 on mass event safety (Polish Journal of Laws Dz. U.2009 nr 62 poz. 504, as amended).
Last update made on 28.08.2026 and applicable to all Events except those which were put on sale before 28.08.2026, listed HERE.